Imagining future of work in post-covid19 world

No doubt Covid19 virus has changed the way we work and live. The dire situation brought to life the power of technology and forced organizations to deploy remote working infrastructure and processes to enable staff to work from home. Work from home, prior to covid19, was the exception but now it is the norm in most organizations. Travelling for business events and meetings has been halted and instead they are delivered through video conferences where…

‘War helaa-tala hela’

This month I had the privilege of adding an interesting book in Somali, written by a renowned Somali politician and author, to my reading list. To begin with, this book is different from the books I usually read in so many ways but one unique difference, other than the language it’s written in, is that the premise of the book is politics which I am not a big fan of. However, I learned from the…

Customer experience at Apple

This evening I went to the apple store to purchase an iPhone. Unlike traditional stores where you pick an item from the shelf and get in the cashier line to make a payment, apple has established a different process centred on the ‘customer’. No wonder, Steve jobs – founder of Apple – once said ‘You‘ve got to start with the customer experience and work backwards to the technology.’ As I walked into the store, I…

ABCD Model

In everyday life, whether working for a corporation, government, your own business, unemployed or even in the process of studies, time is limited and what you do with the limited time could determine how much success you make in reaching your goals. In my first MBA class, distinguished management professor, Marvin Washington, introduced us – the students – to a model he called ABCD model which outlined categories of the main tasks we spend our…

Key learnings from an article by Hambrick and Fredrickson – Are you sure you have a strategy?

Introduction There is strategic fragmentation approach deployed by many consultants and scholars when devising strategy for organizations. This approach entails focusing only on one aspect or few elements of the strategy in an isolated manner hence failing to provide the broader general perspective of the strategy. This strategy setting approach, according to the authors, misinforms executives and misleads managers especially when “everything is called strategy”. This further leads to confusion and undermines the credibility of…