Imagining future of work in post-covid19 world

No doubt Covid19 virus has changed the way we work and live. The dire situation brought to life the power of technology and forced organizations to deploy remote working infrastructure and processes to enable staff to work from home. Work from home, prior to covid19, was the exception but now it is the norm in most organizations. Travelling for business events and meetings has been halted and instead they are delivered through video conferences where…

Customer experience at Apple

This evening I went to the apple store to purchase an iPhone. Unlike traditional stores where you pick an item from the shelf and get in the cashier line to make a payment, apple has established a different process centred on the ‘customer’. No wonder, Steve jobs – founder of Apple – once said ‘You‘ve got to start with the customer experience and work backwards to the technology.’ As I walked into the store, I…

ABCD Model

In everyday life, whether working for a corporation, government, your own business, unemployed or even in the process of studies, time is limited and what you do with the limited time could determine how much success you make in reaching your goals. In my first MBA class, distinguished management professor, Marvin Washington, introduced us – the students – to a model he called ABCD model which outlined categories of the main tasks we spend our…

The Art of Self Transformation

Famous American president and America’s first black president, Barack Obama, while addressing large crowd once said, “change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek.” For one’s self this is even more true. You can’t wait for ‘some other person’ or ‘some other time’. If you want to transform your life for the better,…

Key learnings from an article by Hambrick and Fredrickson – Are you sure you have a strategy?

Introduction There is strategic fragmentation approach deployed by many consultants and scholars when devising strategy for organizations. This approach entails focusing only on one aspect or few elements of the strategy in an isolated manner hence failing to provide the broader general perspective of the strategy. This strategy setting approach, according to the authors, misinforms executives and misleads managers especially when “everything is called strategy”. This further leads to confusion and undermines the credibility of…