Imagining future of work in post-covid19 world

No doubt Covid19 virus has changed the way we work and live. The dire situation brought to life the power of technology and forced organizations to deploy remote working infrastructure and processes to enable staff to work from home. Work from home, prior to covid19, was the exception but now it is the norm in most organizations. Travelling for business events and meetings has been halted and instead they are delivered through video conferences where…

‘War helaa-tala hela’

This month I had the privilege of adding an interesting book in Somali, written by a renowned Somali politician and author, to my reading list. To begin with, this book is different from the books I usually read in so many ways but one unique difference, other than the language it’s written in, is that the premise of the book is politics which I am not a big fan of. However, I learned from the…

Customer experience at Apple

This evening I went to the apple store to purchase an iPhone. Unlike traditional stores where you pick an item from the shelf and get in the cashier line to make a payment, apple has established a different process centred on the ‘customer’. No wonder, Steve jobs – founder of Apple – once said ‘You‘ve got to start with the customer experience and work backwards to the technology.’ As I walked into the store, I…

The ‘Special’ Plane (Part 2)

The journey continues. Some passengers have buckled up and have high hopes that the captain will make it this time. They are desperate to get to the ‘beautiful’ place the captain sees from the cockpit. Others, not so much, and want to make their way to the cockpit. According to them, the current captain and crew are not fit for the job and they believe they are the only ones who can steer this plane…

The ‘Special’ Plane (Part 1)

Some where in this world today there is a captain with a special plane. One that got rehabilitated after being out of service for over two decades. It has been on the ground for many years and only God knows if all of its original components are in the right place. This plane, just like any other plane, is carrying passengers and crew members as it takes on the skies every day. The captain of…